Privacy Policy
TrainZConnect (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy and respecting it through our adherence to this policy. This policy describes the information we obtain from you or that you give to us when you visit our website, https://trainzconnect.com/ (the “Website”), or when you communicate with us by phone, email, chat, or otherwise (collectively, “Communications”). It also indicates how we collect, use, maintain, protect, and disclose that information.
1 Scope of Policy
This privacy policy governs information gathered:
- On or via our Website.
- Via email, text, telephone, and electronic messages between you and our agency.
- Via mobile or desktop applications you download from or interact with on our Website.
- When you are interacting with our ads or applications on third-party websites, if those apps or ads contain links to this policy.
Please read this policy in full to become familiar with our policies and practices. If you do not agree with our policies, please do not access or use our Website or services. By accessing or using our Website or engaging our train booking concierge, you accept this privacy policy.
2 Information We Collect
We gather different types of information from and about users, including:
- Identifying Information: Like full name, email address, postal address, telephone number, passenger date of birth, and senior or military status for qualifying discount eligibility.
- Transaction Data: Train booking itineraries, departure and arrival stations, travel dates, seating or sleeper cabin preferences (coach, business, roomette, bedroom), and billing details necessary to process rail ticket reservations.
- Communication Data: Reproductions and records of your communications with our ticketing agents via telephone, email, contact forms, or chat.
- Technical Data: IP address, browser type, operating system, time of access, device identifiers, and Website usage information.
- Location Data: Approximate geographic location based on IP address or GPS when location services are enabled.
- Usage Data: Website navigation patterns, pages accessed, referral links, and interaction with our booking inquiry forms.
3 How We Collect Information
We collect this information:
- Directly from you when you complete our ticket quote inquiry form, contact our telephone reservation desk, email us, or provide travel details to our booking representatives.
- Automatically as you navigate through the Website using cookies, server logs, web beacons, and similar tracking technologies.
- From third parties, such as web analytics providers (for example, Google Analytics) and payment processing gateways.
4 Use of Your Information
We use the information we collect:
- To present our Website and its interactive features to you.
- To provide comprehensive train ticketing and booking concierge services.
- To process payments, reserve seats or sleeper accommodations, and issue Amtrak rail tickets.
- To respond to your inquiries, route requests, schedule questions, and customer support needs.
- To notify you regarding booking status, schedule updates, or modifications to our services.
- To conduct research, analysis, and quality assurance to improve agency operations.
- For marketing, promotional updates, and special fare notifications where applicable laws permit.
5 Disclosure of Information
We might share personal data in the following circumstances:
- To rail carriers and booking fulfillment partners strictly to secure your train reservations and issue official boarding passes.
- To our partners, subsidiaries, and corporate affiliates who assist in delivering our services.
- To trusted third-party service providers and contractors that support our business (e.g., payment gateways, hosting infrastructure, email systems).
- In connection with a merger, acquisition, divestiture, or sale of company assets.
- To comply with court orders, laws, or legal processes, or to protect the safety, rights, and property of our agency, travelers, or others.
6 Cookies and Tracking
We employ cookies, web beacons, and similar technologies to enhance your browsing experience, store user preferences, and analyze Website traffic and engagement. You may set your browser to reject cookies, though some features of our site may become unavailable as a result.
7 Your Choices
You have rights and choices regarding your personal information:
- Cookies: You can configure your browser to disable or alert you when cookies are placed on your device.
- Marketing Communications: You can opt out of promotional emails by clicking the unsubscribe link or contacting our support desk.
- Access and Correction: You may request access to, review, or correction of your personal data by contacting us using the information below.
8 Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently received data from a child under 13, please reach out to us immediately so we can remove it.
9 Contact Information
Should you have any questions, concerns, or privacy requests, feel free to contact our agency at:
TrainZConnect Travel Agency
Email: kmlsharma685@gmail.com
Toll-Free Phone: (855) 658-3254 / (855) 658-3254
Operating Hours: 24 Hours / 7 Days a Week